Here’s plain-text content for both pages. These are generic templates — since MediLink Healthcare handles healthcare products, customer data, and B2B transactions, I’d strongly suggest having a lawyer review before publishing, especially around data handling and liability limits. I’m not a lawyer, and this isn’t legal advice — just a starting draft.
Privacy Policy
Privacy Policy
Last updated: [Date]
MediLink Healthcare (“we,” “our,” “us”) operates the website medilinkcares.com. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
1. Information We Collect
We may collect the following information when you use our website or place an order:
- Name, company name, and contact details (phone number, email address)
- Business address and delivery address
- GST number and billing information
- Order history and product enquiries
- Information submitted through contact forms, quote requests, or diagnostic/appointment booking forms
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders and quote requests
- Generate GST-compliant invoices
- Respond to enquiries and provide customer support
- Coordinate doctor appointments and diagnostic service bookings
- Improve our website and services
- Send order updates and service-related communications
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Delivery and logistics partners, to fulfil orders
- NABL-accredited diagnostic labs, for test bookings you request
- Doctors/clinics you book an appointment with
- Payment processors, where applicable
- Government authorities, if required by law
4. Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Cookies
Our website may use cookies to improve browsing experience and understand site usage. You can disable cookies through your browser settings, though this may affect site functionality.
6. Data Retention
We retain your information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law (including tax and GST record-keeping requirements).
7. Your Rights
You may contact us to request access to, correction of, or deletion of your personal information, subject to our legal and business record-keeping obligations.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
MediLink Healthcare
Premise no. 105, Canal St, Sreebhumi, Laketown, South Dumdum, Kolkata, West Bengal 700048
Phone: +91 824-0591858
Email: contact@medilinkcares.com
Terms of Service
Terms of Service
Last updated: [Date]
Please read these Terms of Service carefully before using the medilinkcares.com website or engaging MediLink Healthcare for products or services.
1. About Us
MediLink Healthcare is a healthcare commerce and services company providing bulk supply of medicines, medical devices, surgical supplies, and FMCG to businesses, along with local healthcare services including doctor consultations and diagnostic testing.
2. Use of Website
By using this website, you agree to provide accurate information when submitting enquiries, quote requests, or booking forms. You agree not to misuse the website, attempt unauthorised access, or use it for unlawful purposes.
3. Products and Orders
- Product listings, images, and descriptions are for reference; actual products may vary slightly in packaging or presentation.
- All orders are subject to availability and confirmation by our team.
- Quotations provided are valid for a limited period as communicated at the time of quoting.
- Minimum order quantities (MOQ) may apply and will be confirmed during the quotation process.
4. Pricing and Payment
- All prices are subject to change without prior notice until an order is confirmed.
- GST-compliant invoices will be provided for all supplies.
- Payment terms will be communicated at the time of order confirmation.
5. Delivery
- We aim to dispatch and deliver orders promptly; however, delivery timelines are estimates and not guaranteed.
- Risk of loss or damage passes to the buyer upon delivery, unless otherwise agreed in writing.
6. Doctor Consultations and Diagnostic Services
- Doctor chamber appointments and diagnostic bookings made through this website are requests; final confirmation is subject to availability and coordination by our team.
- Diagnostic tests are conducted through NABL-accredited laboratory partners. MediLink Healthcare facilitates these services but is not the testing laboratory itself.
- We are not liable for medical outcomes, diagnoses, or treatment decisions made by doctors or laboratories associated with us.
7. Returns and Cancellations
Returns, exchanges, or order cancellations are subject to the specific policy communicated at the time of order confirmation, and applicable manufacturer/product-category restrictions (particularly for pharmaceuticals).
8. Limitation of Liability
To the extent permitted by law, MediLink Healthcare shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
9. Intellectual Property
All content on this website, including text, images, and logos, is the property of MediLink Healthcare unless otherwise stated, and may not be reproduced without permission.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Kolkata, West Bengal.
11. Changes to These Terms
We may update these Terms of Service from time to time. Continued use of the website after changes constitutes acceptance of the revised terms.
12. Contact Us
For questions about these Terms, contact us at: